Associate Representative - Customer Service

Wesco • Mount Prospect, IL

10d • $19 - $23

About The Position

The Associate Representative - Customer Service responds to customer inquiries by telephone, email, and/or in person, providing information and resolving routine and basic problems. The role communicates solutions or requested information, assesses customer service needs, and refers matters to service or technical departments for follow-up when needed.

The position also supports sales and customer relationships by identifying additional product or service opportunities, maintaining regular contact with clients, and staying informed about industry and competitor activity. It participates in weekly sales meetings and completes customer invoicing.

Requirements

• High school degree or equivalent required.
• 0–2 years of relevant experience.
• Knowledge of customer and personal service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
• Ability to build working relationships with other functional areas to support mutual objectives.
• Basic problem-solving and information-analysis skills to provide excellent service to internal and external customers.
• Ability to research and resolve customer issues.
• Strong written and verbal communication skills.
• Basic computer skills.
• Ability to prioritize and execute tasks effectively.
• Ability to build and maintain long-term customer relationships.

Nice To Haves

• Associate degree (U.S.) or college diploma (Canada).
• One year of sales experience.
• Direct B2B sales experience.
• Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques.

Responsibilities

• Interact with customers by phone or in person to provide information and ensure the best possible service.
• Handle and resolve customer complaints, special orders, or returns in-store, by phone, or by mail.
• Obtain and examine relevant information to assess the validity of complaints and determine possible causes.
• Receive and process orders; provide information about pricing, service changes or discontinuance, and shipping.
• Keep records of customer interactions and transactions, including inquiry, complaint, and comment details and actions taken.
• Refer unresolved customer grievances to designated departments for further investigation.
• Complete customer invoicing.
• Identify additional product or service opportunities with existing or potential clients and determine with the customer sales and service manager whether the customer sales and service team or outside sales should manage the opportunity.
• Maintain regular contact with existing clients to understand new or existing needs and develop strategies to address them.
• Prepare for, attend, and participate in weekly sales meetings.
• Stay current on industry trends, market activity, and competitor products.

Benefits

• Paid time off may be available for eligible employees.
• Medical coverage may be available for eligible employees.
• Dental coverage may be available for eligible employees.
• Vision coverage may be available for eligible employees.
• Retirement savings plans may be available for eligible employees.
• Eligible positions may include participation in a bonus or sales incentive plan.
• Certain sales roles may receive additional compensation through a commission structure.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED