Customer Service and Sales Assistant

Teichert Construction•Sparks, NV

21d•$28 - $40

About The Position

This position performs intermediate clerical and administrative work supporting American Ready Mix’s Sparks, Nevada office. It provides customer service and sales support to the Inside Sales team, processes sales orders, quotes, and submittals for ready-mix and aggregate products, handles intermediate payroll and accounts payable and receivable processing, and maintains cost, sales, and production reports. The position has no direct reports and reports to the Operations Manager. The role works with customers, vendors, refineries, trucking companies, and internal teams including Accounts Payable, Payroll, Sales, Plant Operators, and employees. It is primarily based in a typical office environment and may involve occasional travel to plant sites. Plant visits can expose the employee to job-site noise, dust, fumes, uneven ground, steep slopes, and extreme weather conditions.

Requirements

High school diploma or GED, or an equivalent combination of training, education, and experience.
Two years of administrative experience, or one year of customer service or call-center experience.
Successful completion of pre-employment drug, alcohol, and background investigations.
Valid driver's license.
Proficient with Word, Excel, and Outlook, and able to learn department- and industry-specific systems such as Vista, Command, Apex, Track-It!, Kofax, or Kronos.
Intermediate math skills, including arithmetic and a basic understanding of fractions, percentages, and units of measure.
Strong customer-service skills, including patience, courtesy, phone etiquette, and the ability to resolve basic to intermediate customer-service issues.
Ability to maintain records and files in accordance with operational or regulatory requirements.
Ability to prioritize and manage multiple assignments while assisting internal and external customers, and to recognize when assistance is needed.
Ability to preserve confidential and proprietary information and avoid conflicts of interest.
Clear verbal and written communication skills.
Ability to work in a team environment and maintain effective working relationships with staff and management.
Ability to meet the physical and environmental demands of the role, including prolonged sitting and computer work, walking on uneven ground and steep slopes at job sites, lifting materials and equipment up to 20 pounds, and possibly climbing stairs.

Nice To Haves

Basic understanding of the ready-mix, aggregate, or construction industry.
Ability to travel occasionally to plant sites.

Responsibilities

Answer customer calls, provide product information, assist with invoice, pricing, and product questions, take and complete orders, process submittals, and enter product information into company software.
Process Sales department quotes and orders; provide customer and sales-team quotes for mix designs, PSIs, pricing, quantities, and terms; maintain annual price lists and customer discounts.
Assist with Quality Control submittals for mix designs and verify product selections, job names, and customer information before sending them to customers.
Process paperwork related to sales, submittals, and bids; transfer information from operations reports and post it to Vista.
Research and resolve billing discrepancies; generate and process credit memos and re-bills; edit delivery or sales tickets, verify product amounts, correct errors, and open accounts for new customers.
Track past-due invoices and coordinate with Sales Managers to resolve them; collect and process customer COD payments.
Perform accounts payable functions, including entering and processing purchase orders and work orders.
Generate reports to track order totals and monitor COD and payment activity; prepare weekly sales reports and other reports requested by management.
Coordinate deliveries and logistics with the Plant Supervisor and provide backup dispatch support when needed.
As needed, perform or assist with compliance reporting, timecard and payroll processing, Certified Payroll reports, accounts receivable, office-supply purchasing, banking, mail handling, and coworker training.
Promote a Zero Injury culture by following company safety policies and practices.