Full-Time ORD Customer Service Airport Agent

Envoy Air • Chicago, IL

7d • Onsite

About The Position

This is a full-time position for a Customer Service Airport Agent at ORD. The role involves creating a positive start to a passenger's trip by providing a seamless check-in and ticketing experience. Agents will use reservation/ticketing software to manage itineraries, issue boarding passes, and handle fees. They will also communicate important trip and baggage information to passengers, collaborate with the internal team for accurate processing, and resolve passenger issues related to flight interruptions in a timely and friendly manner. Some agents may also work in the Baggage Service Office to track baggage and address passenger inquiries.

Requirements

• Minimum age: 18
• High school diploma, GED, or international equivalent
• Possess a valid, unexpired and unsuspended state driver’s license; some license restrictions may prohibit a candidate from being considered for this role.
• Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
• Flexible to work additional hours with short notice when operationally necessary
• Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
• Must be customer focused, detail oriented, and interested about the airline industry
• Able to communicate in a clear, polite, and friendly manner
• Must be comfortable working with computers and ability to learn new computer programs
• Must be able to read, write, fluently speak, and understand the English language
• Authorized to work in the United States without sponsorship

Responsibilities

• Create a positive start to a passenger’s trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
• Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
• Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time
• Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED