Customer Service Agent - Tucson International Airport - Full Time

Enterprise•Tucson, AZ

11d•Onsite

About The Position

Enterprise Mobility's National/Alamo brand is hiring a Customer Service Agent at the Tucson Airport Rental Car Center. The agent provides friendly, efficient service throughout the rental car process, with a focus on greeting and assisting Emerald Club members and helping them select vehicles according to Emerald Aisle program guidelines. The role also supports customers with rental transactions, vehicle exchanges and returns, and questions or issues, while maintaining an orderly, safe, and welcoming counter area. The position starts at $17.00 per hour and follows a Friday–Monday schedule from 1:00 p.m. to 12:00 a.m. Immediate openings are available.

Requirements

Must be at least 18 years of age.
Must have at least 1 year of face-to-face customer service experience within the last 5 years.
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
Must have no drug- or alcohol-related convictions (DWI/DUI) on the driving record in the last 3 years.
Must be authorized to work in the United States and not require employment authorization sponsorship now or in the future.
Must be able to work Friday through Monday, 1:00 p.m. to 12:00 a.m., apart from religious observation.
Must not have interviewed with Enterprise for a customer service position at Tucson Airport in the last 12 months.

Responsibilities

Greet customers, answer questions, and provide assistance based on their needs and the applicable brand.
Identify and address customers by name and verify rental agreements and reservations.
Assist with vehicle exchanges and returns to ensure each rental is handled smoothly and efficiently.
Resolve customer issues fairly to support continued customer loyalty.
Give customers undivided attention, make eye contact, and thank them at the end of each transaction.
Prepare rental and return documents accurately and completely.
Offer directions, maps, local-area information, and relevant service information.
Review rental terms, rates, service charges, and return dates and times with customers.
Review charges when vehicles are returned and prepare Rental Agreement Folders with required information.
Answer telephone calls in a friendly, helpful, and prompt manner.
Maintain neat and orderly rental counters and customer areas.
Keep the counter stocked with supplies and maintain a safe, clean work area.
Assist customers in the queue to reduce wait times and improve service efficiency.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.