Airport Customer Service Agent - Full time
About The Position
Unifi is seeking an Airport Customer Service Agent to provide passenger service throughout arrivals, ticketing, check-in and boarding, baggage services, reservations, and passenger inquiries or complaints. The role supports passengers from arrival through departure, including passengers with special needs, and works with ramp agents to coordinate mobility devices, strollers, and gate-checked bags. Employees receive paid training; previous experience is not required. The position is based in Eugene, Oregon, and is full-time, with full-time work beginning at 30 hours per week.
Requirements
- High school diploma or GED.
- Must be at least 18 years old.
- Must be able to obtain credentials required by airport, state, or customs authorities.
- Must be able to constantly lift up to 70 pounds and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.
- Must be able to work rotating shifts and hours, nights, weekends, holidays, and overtime.
- Must be willing and able to work outdoors in weather conditions that may include severe seasonal elements.
Responsibilities
- Welcome and assist passengers through arrival and check-in, including unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
- Handle ticketing, check-in, boarding, baggage service, reservations, and related complaints or problems using a computerized system.
- Direct passengers through Customs, Immigration, and Quarantine.
- Assist ramp agents in making wheelchairs, strollers, and gate-checked bags available for loading at departure and delivery to passengers upon arrival.
- Push wheelchairs with passengers throughout airport areas.
- Follow safety procedures, policies, and company safety and operational standards.
- Report safety and security incidents and potential hazards promptly in accordance with the Unifi Fair and Just Culture Policy.
- Perform other related duties as assigned within the expected skill, experience, and capability requirements of the position.
Benefits
- Flight privileges after 30 days for employees and eligible family members.
- Weekly pay for hourly employees.
- Paid time off for full-time employees.
- Medical, dental, and vision insurance for full-time employees.
- 401(k) for all employees.
- Exclusive discounts and wellness programs.
- Paid training for new employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
