Customer Service Agent, Cross Functional (Full-Time)

Piedmont Airlines • Roanoke, VA

4d • Onsite

About The Position

Piedmont Airlines is seeking a motivated, reliable Customer Service Agent to join its Ground Handling Department. The role assists passengers boarding and disembarking flights, operates the Jetway, monitors computerized passenger boarding, and guides and parks aircraft. Candidates must successfully complete the Customer Service Agent training course, be able to lift 70 pounds, and work outside in all weather conditions. The position reports to the General Manager.

The work environment includes computers, telephones, and other office equipment, as well as an airport ramp subject to varied weather conditions and elevated noise levels. Employees may work all shifts, including weekends, nights, holidays, and irregular shifts. Employment is contingent on a valid driver's license and clear driving record, a 10-year Criminal History Records Check, a drug screen, proof of high school or GED completion, and being at least 18 years old.

Requirements

• Successfully complete the Customer Service Agent training course.
• Meet company goals and customer expectations in a high-energy environment.
• Have effective communication skills.
• Be able to organize, prioritize, and multitask.
• Have a valid driver's license and clear driving record.
• Pass a 10-year Criminal History Records Check and drug screen as required.
• Provide proof of high school or GED completion.
• Be at least 18 years old.
• Be able to lift and handle objects up to 70 pounds regularly.
• Be able to work outside in all weather conditions.

Nice To Haves

• Previous airline experience.
• Previous employment as a front-line customer service provider.
• Basic knowledge of computer applications and programs.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding.
• Assist customers with special needs, including arranging wheelchairs and assisting unaccompanied minors.
• Change customer flight itineraries and seat assignments as required.
• Operate the Jetway.
• Load and unload baggage and cargo.
• Operate motorized service vehicles and equipment.
• Guide and park aircraft.
• Perform cabin maintenance tasks.
• Work as part of a team to provide excellent customer service and meet corporate objectives.

Benefits

• Paid training.
• Holiday pay.
• 401(k).
• Vacation.
• Family travel on the American Airlines network.
• Medical insurance available.
• Dental insurance available.
• Bonuses awarded in accordance with company policies and applicable criteria.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED