Customer Service Agent, Cross Functional (Part-Time)

Piedmont Airlines•San Luis Obispo, CA

3d•Onsite

About The Position

Piedmont Airlines is seeking a motivated, reliable Customer Service Agent to join its Ground Handling Department. The role focuses on assisting passengers as they board and disembark flights, operating the Jetway, monitoring computerized passenger boarding, and guiding and parking aircraft. The successful candidate must complete the Customer Service Agent training course, be able to lift up to 70 pounds, and work outdoors in all weather conditions. The position reports to the General Manager. The job takes place in an airport ramp environment with varied weather conditions and elevated noise levels. The employee uses computers, telephones, and other office equipment and may work all shifts, including weekends, nights, holidays, and irregular shifts. Employment is contingent on a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, and a drug screen. Proof of high school or GED completion is required, and candidates must be at least 18 years old.

Requirements

Successfully complete the Customer Service Agent training course.
Meet company goals and customer expectations in a high-energy environment.
Have effective communication skills.
Be able to organize, prioritize, and multitask.
Be able to lift and handle objects up to 70 pounds regularly.
Be able to work outdoors in all weather conditions.
Have a valid driver’s license and a clear driving record.
Pass a 10-year Criminal History Records Check and a drug screen.
Provide proof of high school or GED completion.
Be at least 18 years of age.
Be able to perform frequent stooping, bending, kneeling, walking, standing, reaching, lifting, and climbing up and down stairs.
Be able to assist passengers with disabilities, including pushing wheelchairs.

Nice To Haves

Previous airline experience.
Previous employment as a front-line customer service provider.
Basic knowledge of computer applications and programs.

Responsibilities

Assist passengers in boarding and disembarking flights.
Monitor computerized passenger boarding.
Assist customers with special needs, including arranging wheelchairs and services for unaccompanied minors.
Change customer flight itineraries and seat assignments as required.
Operate the Jetway.
Load and unload baggage and cargo.
Operate motorized service vehicles and equipment.
Guide and park aircraft.
Perform cabin maintenance tasks.
Work as part of a team to provide excellent customer service and meet corporate objectives.