Customer Service Agent, Cross Functional (Part-Time)

Piedmont Airlines•Bakersfield, CA

5d•Onsite

About The Position

Piedmont Airlines is seeking a motivated, reliable Customer Service Agent for its Ground Handling Department. The role assists passengers with boarding and disembarking, operates the Jetway, monitors computerized passenger boarding, and guides and parks aircraft. The successful candidate must complete the Customer Service Agent training course, be able to lift up to 70 pounds, and work outdoors in all weather conditions. The position reports to the General Manager. The work takes place in an airport ramp environment with varied weather conditions and elevated noise levels, as well as involving computers, telephones, and other office equipment. Shifts may include weekends, nights, holidays, and irregular hours. Employment is contingent upon a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, a required drug screen, proof of high school or GED completion, and being at least 18 years old.

Requirements

Successfully complete the Customer Service Agent training course.
Meet company goals and customer expectations in a high-energy environment.
Have effective communication skills.
Be able to organize, prioritize, and multitask.
Be able to lift and handle objects weighing up to 70 pounds regularly.
Be able to work outdoors in all weather conditions.
Meet the physical requirements of frequent stooping, bending, kneeling, walking, standing, reaching, lifting, and climbing stairs.
Assist passengers with disabilities, including pushing wheelchairs.
Have a valid driver’s license and clear driving record.
Pass a 10-year Criminal History Records Check and required drug screen.
Provide proof of high school or GED completion.
Be at least 18 years old.

Nice To Haves

Previous airline experience.
Previous employment as a front-line customer service provider.
Basic knowledge of computer applications and programs.

Responsibilities

Assist passengers in boarding and disembarking flights.
Monitor computerized passenger boarding.
Assist customers with special needs, including arranging wheelchairs and support for unaccompanied minors.
Change customer flight itineraries and seat assignments as required.
Operate the Jetway.
Load and unload baggage and cargo.
Operate motorized service vehicles and equipment.
Guide and park aircraft.
Perform cabin maintenance tasks.
Work as part of a team to provide excellent customer service and meet corporate objectives.