Customer Service Agent, Cross Functional (Part-Time)

Piedmont Airlines • Fresno, CA

3d • Onsite

About The Position

Piedmont Airlines is seeking a motivated, reliable Customer Service Agent to join its Ground Handling Department. The role assists passengers with boarding and disembarking, operates the Jetway, monitors computerized passenger boarding, and guides and parks aircraft. The successful candidate must complete the Customer Service Agent training course, be able to lift up to 70 pounds, and work outside in all weather conditions. The position reports to the General Manager.

The position operates in an airport ramp environment with varied weather conditions and elevated noise levels. It involves use of computers, telephones, and other office equipment, and may require work on all shifts, including weekends, nights, holidays, and irregular shifts. Employment is contingent upon a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, and a drug screen. Proof of high school or GED completion and a minimum age of 18 are required.

Requirements

• Successfully complete the Customer Service Agent training course.
• Meet company goals and customer expectations in a high-energy environment.
• Have effective communication skills.
• Be able to organize, prioritize, and multitask.
• Be able to lift and handle objects up to 70 pounds regularly.
• Be able to work outside in all weather conditions.
• Valid driver’s license and clear driving record.
• Pass a 10-year Criminal History Records Check and drug screen.
• Provide proof of high school or GED completion.
• Be at least 18 years of age.

Nice To Haves

• Previous airline experience.
• Previous employment as a front-line customer service provider.
• Basic knowledge of computer applications and programs.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding.
• Assist customers with special needs, including arranging wheelchairs and assisting unaccompanied minors.
• Change customer flight itineraries and seat assignments as required.
• Operate the Jetway.
• Load and unload baggage and cargo.
• Operate motorized service vehicles and equipment.
• Guide and park aircraft.
• Perform cabin maintenance tasks.
• Work as part of a team to provide excellent customer service and meet corporate objectives.

Benefits

• Paid training.
• Holiday pay.
• 401(k).
• Vacation.
• Family travel on the American Airlines network.
• Medical coverage available.
• Dental coverage available.
• Bonuses awarded in accordance with company policies and applicable criteria.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED