Customer Service Agent, Cross Functional (Part-Time)

Piedmont Airlines • Panama City, FL

2d • Onsite

About The Position

Piedmont Airlines is seeking a motivated, reliable Customer Service Agent for its Ground Handling Department. The role assists passengers with boarding and disembarking, operates the Jetway, monitors computerized passenger boarding, and guides and parks aircraft. The successful candidate must complete the Customer Service Agent training course, be able to lift 70 pounds, and work outdoors in all weather conditions. The position reports to the General Manager.

Employment is contingent upon a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Candidates must provide proof of high school or GED completion and be at least 18 years old. The job posting lists a starting rate of $17.65 per hour and an application deadline of October 29, 2026.

Requirements

• Successfully complete the training course.
• Meet company goals and customer expectations in a high-energy environment.
• Have effective communication skills.
• Be able to organize, prioritize, and multitask.
• Hold a valid driver’s license and have a clear driving record.
• Pass a 10-year Criminal History Records Check and drug screen as required.
• Provide proof of high school or GED completion.
• Be at least 18 years of age.
• Be able to work outside in all weather conditions.
• Be able to regularly handle objects up to 70 pounds and assist passengers with disabilities, including pushing wheelchairs.

Nice To Haves

• Previous airline experience.
• Previous employment as a front-line customer service provider.
• Basic knowledge of computer applications and programs.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding.
• Assist customers with special needs, including arranging wheelchairs and support for unaccompanied minors.
• Change customer flight itineraries and seat assignments as required.
• Operate the Jetway.
• Load and unload baggage and cargo.
• Operate motorized service vehicles and equipment.
• Guide and park aircraft.
• Perform cabin maintenance tasks.
• Work as a team to provide excellent customer service and meet corporate objectives.

Benefits

• Paid training.
• Holiday pay.
• 401(k).
• Vacation.
• Family travel on the American Airlines network.
• Medical insurance available.
• Dental insurance available.
• Bonuses awarded in accordance with company policies and applicable criteria.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED