Fully Remote Customer Service Agent
About The Position
Disabled Veteran Solutions is hiring a fully remote Inbound Customer Service Representative to support people accessing government-based security, health and human services, and state benefits programs. The role serves as a first point of contact, providing clear, calm, solution-focused assistance in a structured, supportive remote environment. The position includes two weeks of structured onboarding, scheduled from 9:00 AM to 4:30 PM EST. The regular work schedule is Monday through Friday, between 8:00 AM and 8:00 PM. Employees receive a full-time schedule consisting of an 8-hour workday within that window. The position requires a private, distraction-free workspace and reliable high-speed internet through an ethernet connection; Wi-Fi is not permitted. A pre-employment drug screening and criminal background check are required, along with an extensive credentialing and background check process.
Requirements
- High school diploma or GED.
- Prior remote customer service experience, especially in call-based environments.
- Strong verbal communication skills and the ability to quickly build rapport.
- Ability to troubleshoot basic technical issues independently.
- Comfort working remotely with minimal supervision.
- Ability to read and follow directions completely.
- Ability to complete an extensive credentialing and background check process.
- In-depth understanding of web navigation, computer applications, and multitasking, including Microsoft Teams, Outlook, and Word.
- Fluency in reading, understanding, and speaking English.
- Reliable high-speed internet connection using ethernet; Wi-Fi is not permitted.
- Private, distraction-free workspace.
- Ability to navigate computer systems efficiently.
- Consistent attendance and reliability.
- Completion of a pre-employment drug screening and criminal background check.
Nice To Haves
- Additional education.
- Bilingual English/Spanish skills.
Responsibilities
- Answer inbound calls and deliver a positive, solution-focused customer experience.
- Assist with basic technical troubleshooting and create support tickets when needed.
- Schedule appointments at designated service locations.
- Accurately document customer interactions, including inquiries, concerns, and resolutions.
- Conduct follow-up calls to ensure issues are resolved and customers stay informed.
- Provide consistent, high-quality service in a structured, supportive environment.
Benefits
- Fully remote work.
- Supportive, team-driven environment.
- Meaningful work supporting Veterans, military families, and communities.
- Opportunities for career advancement.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
