Fully Remote Customer Service Agent

Disabled Veteran Solutions • Hoover, AL

2d • Remote

About The Position

Disabled Veteran Solutions (DVS) is hiring a fully remote Inbound Customer Service Representative to support individuals accessing government-based programs in security, health and human services, and state benefits. This role is the first point of contact for customers and focuses on providing clear, calm, and solutions-oriented assistance in a structured, supportive remote environment. Training consists of two weeks of structured onboarding, scheduled from 9:00 AM to 4:30 PM EST. The regular work schedule is a full-time, eight-hour workday scheduled between 8:00 AM and 8:00 PM, Monday through Friday. A reliable ethernet-connected high-speed internet connection and private, distraction-free workspace are required. Employment is conditional on completing credentialing and background checks, as well as a pre-employment drug screening and criminal background check.

Requirements

• High school diploma or GED.
• Prior remote customer service experience, especially in call-based environments.
• Strong verbal communication skills and the ability to build rapport quickly.
• Ability to troubleshoot basic technical issues independently.
• Comfort working remotely with minimal supervision.
• Ability to read and follow directions completely.
• Ability to complete an extensive credentialing and background check process.
• In-depth understanding of web navigation, computer applications, and multitasking, including Microsoft Teams, Outlook, and Word.
• Fluency in reading, understanding, and speaking English.
• Reliable high-speed internet connection using an ethernet connection; Wi-Fi is not permitted.
• Private, distraction-free workspace.
• Ability to navigate computer systems efficiently.
• Consistent attendance and reliability.
• Completion of a pre-employment drug screening and criminal background check.

Nice To Haves

• Additional education beyond a high school diploma or GED.
• Bilingual English/Spanish skills.

Responsibilities

• Answer inbound calls and deliver a positive, solution-focused customer experience.
• Assist with basic technical troubleshooting and create support tickets when needed.
• Schedule appointments at designated service locations.
• Accurately document customer interactions, including inquiries, concerns, and resolutions.
• Conduct follow-up calls to ensure issues are resolved and customers remain informed.
• Provide consistent, high-quality service in a structured, supportive environment.

Benefits

• Fully remote work.
• Supportive, team-driven environment.
• Meaningful work supporting Veterans, military families, and communities nationwide.
• Opportunities for career advancement.
• Schedules structured to support work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED