Remote Customer Service Agent

CSpring • Indianapolis, IN

2d • Remote

About The Position

CSpring is seeking a Customer Service Agent to support its Medicaid Customer Service Team. This fully remote role provides advanced inbound customer service to Indiana Medicaid members and providers, answering questions about pharmacy coverage, claims, and medication pricing. The agent serves as a trusted resource to help customers navigate their needs.

Requirements

• High school diploma.
• 1–2 years of customer service experience.
• Prior experience as a Pharmacy Technician in a retail, long-term care, hospital, or other setting.
• Proficiency with computers, software systems, data entry, and the Microsoft Office suite.
• Strong time-management skills, including the ability to organize and manage multiple priorities.
• Excellent customer service and communication abilities.
• Be a team player with a positive attitude and embody CSpring’s core values: Committed, Collaborative, Consultative, and Caring.
• Ability to work overtime as needed.
• Ability to pass background checks and a pre-employment drug screen and complete E-Verify requirements.
• Must have access to a quiet, distraction-free workspace.
• Must reside in Indiana.

Nice To Haves

• Experience with Medicaid and/or government healthcare programs.
• Previous experience in a remote work environment.
• Call center or inbound/outbound call experience in a pharmacy setting.

Responsibilities

• Provide advanced inbound customer service to Indiana Medicaid members and providers.
• Address inquiries about pharmacy coverage, claims, and medication pricing.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED