Remote Customer Service Agent | Travel Booker

Destination Careers•New York, NY

9d•Remote

About The Position

Destination Knot is seeking a motivated, detail-oriented Remote Customer Service Agent to help clients research, plan, and book travel experiences while providing excellent service throughout the process. The role supports bookings for hotels, resorts, cruises, flights, and vacation packages, and offers performance-based earning potential. This fully remote position has flexible hours and is suited to someone who is proactive, enjoys helping others, and thrives in a goal-oriented environment.

Requirements

Prior experience in customer service, hospitality, or travel is preferred but not required.
Strong communication skills and a customer-first mindset.
Organized, self-motivated, and able to work independently in a remote environment.
Comfortable using online booking platforms, email, and other digital tools.
Passion for travel and eagerness to learn.
Must be 18 years or older.
Must have a computer and reliable internet connection.

Nice To Haves

Prior experience in customer service, hospitality, or travel.

Responsibilities

Support clients in booking hotels, resorts, cruises, flights, and vacation packages.
Provide personalized travel recommendations based on client preferences and budget.
Respond promptly and professionally to inquiries via phone, email, or messaging platforms.
Manage and maintain accurate records of bookings, preferences, and client communications.
Coordinate travel logistics and resolve pre- or post-travel concerns.
Stay updated on travel industry trends, destination options, and supplier offerings.
Deliver a high level of service to build long-term client relationships and referrals.