Customer Service Agent (Remote, Tech Startup)
About The Position
As a member of Jerry.ai’s Customer Operations team, the Customer Service Agent helps customers manage their car and home insurance needs with warmth and speed. The role is part of a fast-paced, high-energy, team-oriented organization that works fully remotely. Agents answer policyholder questions, process service requests, help customers find suitable coverage, and share feedback to improve the product and customer experience. The work involves learning Jerry’s evolving app and working with a large panel of insurance companies to identify options that fit each customer. The position offers an hourly wage of $19.00–$21.00, equity in the form of stock options, and benefits for eligible regular employees. Jerry pays for a P&C insurance license for employees who do not already have one. Flexible schedules are available as either five 8-hour days or four 10-hour days. Work equipment is provided. This role is full-time and remote; hourly employees must reside in one of the stated eligible locations: AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA.
Requirements
- Genuinely friendly and positive attitude, and willingness to work as part of a team.
- Strong work ethic.
- Strong problem-solving skills.
- Strong communication skills.
Nice To Haves
- Prior work experience in customer service, sales, or hospitality; experience is a plus but not required.
Responsibilities
- Provide attentive customer service, anticipating needs such as coverage gaps, applicable discounts, and upcoming renewal increases.
- Answer inbound calls from policyholders who need changes made.
- Develop in-depth knowledge of insurance products, the panel of insurance companies, and the Jerry app.
- Resolve customer inquiries effectively through problem solving.
- Process service requests involving vehicles, drivers, lienholders, and policy documents.
- Share customer feedback and suggestions to help improve the product.
Benefits
- Medical, dental, and vision insurance.
- 401(k) plan with employer matching.
- Paid vacation time and paid time off.
- Paid parental leave.
- Stock options or other equity opportunities.
- Flexible scheduling: five 8-hour days or four 10-hour days.
- Remote work with equipment provided.
- P&C insurance license paid for by the company if the employee does not already have one.
- Wellness benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
