Customer Service Agent ($6,000 hiring bonus)

Alaska Airlines • AK-Nome, AK

11d • Onsite

About The Position

The Customer Service Agent assists guests with travel needs at Alaska Airlines. This individual-contributor member of the passenger service team responds to guest inquiries and performs tasks in ticketing, check-in, and boarding areas. The position is union represented and based in Nome. Employees must obtain and maintain a SIDA badge issued by the airport authority. The role includes a $6,000 hiring bonus for eligible external candidates, paid in installments after 3, 7, and 12 months. The starting rate is USD $29.08 per hour.

Requirements

• At least 6 months of customer service or community service experience.
• Exceptional interpersonal and communication skills, including verbal, written, and listening skills.
• Typing speed of at least 25 words per minute.
• Ability to consistently lift 50 pounds and push or pull 50 pounds.
• Ability to bend, stoop, squat, reach, and grasp.
• Flexibility to work varied shifts, including weekends and holidays.
• Ability to participate in paid training.
• Ability to learn and operate a computerized reservation system.
• Ability to adapt to performing work according to set procedures.
• Ability to anticipate others' needs in a fast-paced environment.
• Ability to communicate in English.
• High school diploma or equivalent.
• At least 18 years of age.
• Must be authorized to work in the United States.
• Must obtain and maintain a SIDA badge in good standing.
• Must comply with the stated tattoo policy.

Responsibilities

• Assist guests with travel needs, including answering inquiries, ticketing, checking in passengers, and boarding flights in a fast-paced environment.
• Sell tickets and ensure cabin accommodations.
• Perform computer, iPad, and paperwork tasks.
• Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and handling upgrades.
• Perform boarding and gate duties, including checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security.
• Process and secure passenger luggage.
• Perform duties of varying capacities as assigned by management to ensure complete guest satisfaction.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Medical, dental, and vision benefits.
• 401(k) match program.
• Annual bonus plans.
• Holiday pay and paid time off.
• Professional development opportunities.
• $6,000 hiring bonus for eligible external candidates, paid in installments after 3, 7, and 12 months.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED