Customer Service Agent ($6,000 hiring bonus)

Alaska Airlines • AK-Nome, AK

11d • Onsite

About The Position

The Customer Service Agent assists guests with travel needs at Alaska Airlines as an individual contributor on the passenger service team. The role responds to guest inquiries and performs tasks in ticketing, check-in, and boarding areas in a fast-paced airport environment. This is a union-represented position.

The agent helps create welcoming experiences for guests while handling ticket sales, passenger check-in and boarding, flight preparation, and luggage processing. The role requires flexibility to work varied shifts, including weekends and holidays, and the ability to perform physical tasks such as lifting, pushing, and pulling up to 50 pounds.

This position is based in Nome. Employees working at an airport must obtain and maintain a SIDA badge. A $6,000 hiring bonus is available to eligible external candidates, paid in installments after 3, 7, and 12 months.

Requirements

• At least 6 months of customer service or community service experience.
• Exceptional interpersonal and communication skills, including verbal, written, and listening skills.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds and push or pull 50 pounds.
• Ability to bend, stoop, squat, reach, and grasp.
• Flexibility to work varied shifts, including weekends and holidays.
• Ability to participate in paid training.
• Ability to learn and operate a computerized reservation system.
• Ability to perform work according to set procedures.
• Ability to anticipate others' needs in a fast-paced environment.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the United States.
• Must obtain and maintain an airport SIDA badge.

Responsibilities

• Assist guests with travel needs by answering inquiries, issuing tickets, checking in passengers, and boarding flights.
• Sell tickets and ensure cabin accommodations.
• Perform computer, iPad, and paperwork tasks.
• Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and arranging upgrades.
• Perform boarding and gate duties, including checking tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security.
• Process and secure passenger luggage.
• Perform other duties as assigned by management to ensure guest satisfaction.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Medical, dental, and vision benefits.
• 401(k) match program.
• Annual bonus plans.
• Holiday pay and paid time off.
• A $6,000 hiring bonus for eligible external candidates, paid in installments after 3, 7, and 12 months.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED