Customer Service Agent ($6,000 hiring bonus)

Alaska Airlines • AK-Nome, AK

9d • Onsite

About The Position

The Customer Service Agent assists Alaska Airlines guests with travel needs as a member of the passenger service team. This individual-contributor, union-represented role responds to guest inquiries and performs tasks in ticketing, check-in, and boarding areas in a fast-paced airport environment. The agent may also be assigned duties of varying capacities at management’s direction to ensure guest satisfaction.

The role requires flexibility to work varied shifts, including weekends and holidays, and the ability to participate in paid training. Employees must obtain and maintain an airport-issued SIDA badge in good standing. The job includes physical tasks such as lifting and pushing or pulling up to 50 pounds, and bending, stooping, squatting, reaching, and grasping. A role-specific tattoo policy applies.

Requirements

• At least 6 months of customer service or community service experience.
• Exceptional interpersonal and communication skills, including verbal, written, and listening skills.
• Typing speed of at least 25 words per minute.
• Ability to consistently lift 50 pounds and push or pull 50 pounds.
• Ability to bend, stoop, squat, reach, and grasp.
• Flexibility to work varied shifts, including weekends and holidays.
• Ability to participate in paid training.
• Ability to learn and operate a computerized reservation system.
• Ability to follow set work procedures and anticipate others’ needs in a fast-paced environment.
• Ability to communicate in English.
• High school diploma or equivalent.
• At least 18 years old.
• Authorized to work in the United States.
• Must obtain and maintain a SIDA badge in good standing.

Responsibilities

• Assist guests with travel needs, including answering inquiries, ticketing, checking in passengers, and boarding flights.
• Sell tickets and ensure cabin accommodations.
• Perform computer, iPad, and paperwork tasks.
• Prepare flights by arranging seat assignments and load, coordinating special meals, and handling upgrades.
• Perform boarding and gate duties, including checking tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security.
• Process and secure passenger luggage.
• Perform other duties as assigned by management to ensure guest satisfaction.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Medical, dental, and vision benefits.
• 401(k) match program.
• Annual bonus plans.
• Holiday pay and paid time off.
• $6,000 hiring bonus for eligible external candidates, paid in installments after 3, 7, and 12 months of employment.
• Professional development opportunities.
• Comprehensive well-being programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED