Customer Service Agent ($6,000 hiring bonus)
About The Position
The Customer Service Agent assists Alaska Airlines guests with their travel needs as part of the passenger service team. This individual contributor responds to guest inquiries and performs tasks in ticketing, check-in, and boarding areas in a fast-paced environment. The position is union represented and may include duties of varying capacities as assigned by management to ensure guest satisfaction. The role requires working varied shifts, including weekends and holidays, and participating in paid training. Employees must obtain and maintain an airport SIDA badge in good standing; failure to qualify for or maintain the badge results in termination. The position is based in Nome.
Requirements
- At least 6 months of customer service or community service experience.
- Exceptional interpersonal and communication skills, including verbal, written, and listening skills.
- Typing speed of at least 25 words per minute.
- Ability to consistently lift 50 pounds and push or pull 50 pounds.
- Ability to bend, stoop, squat, reach, and grasp.
- Flexibility to work varied shifts, including weekends and holidays.
- Ability to participate in paid training.
- Ability to learn and operate a computerized reservation system.
- Ability to follow set procedures and adapt to performing work according to them.
- Ability to anticipate others’ needs in a fast-paced environment.
- Ability to communicate in English.
- High school diploma or equivalent.
- At least 18 years of age.
- Authorization to work in the United States.
- Must obtain and maintain a SIDA badge in good standing to work at the airport.
- Must comply with the role’s tattoo policy: no visible tattoos on the face, front of neck, or chest; one tattoo no larger than a quarter per hand; tattoos elsewhere cannot be larger than a credit card or offensive; limits apply to tattoos on specified body areas; neck and behind-ear tattoos must not be visible when looking directly at a person; tattoos may only be covered by a uniform piece or approved jewelry/watch, not makeup.
Responsibilities
- Assist guests with inquiries, ticketing, passenger check-in, and flight boarding.
- Sell tickets and ensure cabin accommodations.
- Complete computer, iPad, and paperwork tasks.
- Prepare flights by arranging seat assignments and load, coordinating special meals, and handling upgrades.
- Perform boarding and gate duties, including checking tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security.
- Process and secure passenger luggage.
- Perform other duties assigned by management to ensure guest satisfaction.
Benefits
- Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
- Medical, dental, and vision benefits.
- 401(k) match program.
- Annual bonus plans.
- Holiday and paid time off.
- $6,000 hiring bonus for eligible external candidates, paid in installments after 3, 7, and 12 months of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
