(SBA) Part-Time Customer Service Agent (Alaska)

United Ground Express•Santa Barbara, CA

2d•Onsite

About The Position

United Ground Express is hiring a part-time Customer Service Agent in Alaska. The agent provides passenger check-in and ticketing support, assists with rebooking and flight interruptions, and may help passengers locate baggage. The role also includes aircraft cleaning and preparation, baggage and cargo handling, and communication with coworkers and flight crew. The agent must follow United and FAA regulations and policies and be able to work in a physically demanding airport environment.

Requirements

Must be at least 18 years old.
Must obtain and maintain credentials required for the position, including fingerprint clearance, local airport badging, and a background check.
Must successfully complete the pre-employment process, which may include a drug screen and hearing and vision checks.
Must be available for any shift, day or night, including weekends and holidays; mandatory overtime may be required based on operational need.
Must be comfortable using computers, mobile devices, and new technologies.
Must be able to use radio and electronic devices to communicate with coworkers or flight crew.
Must be able to read, write, speak fluently, and understand English.
Must be able to carry, bend, lift, and turn with bags and other items weighing up to 70 pounds.
Must be able to perform physical activities including pushing, bending, stooping, climbing, and working in tight spaces; must be able to stand and walk for an eight-hour shift.
Must be authorized to work in the United States without sponsorship.
Must be able to operate a computer to enter and retrieve data, utilize radio equipment for communications, and lift up to 70 pounds consistently.
Must be able to pass all pre-screening clearances applicable to the position.

Responsibilities

Greet passengers and provide a seamless check-in and ticketing experience.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect appropriate fees.
Accurately process passenger information and help ensure flights depart on time.
Listen to passengers and resolve issues arising from flight interruptions in accordance with company policies and procedures.
Work in the Baggage Service Office as needed to track baggage and answer passenger questions.
Maintain composure while managing customer challenges.
Read and interpret checked-baggage tags and cargo labels.
Clean the interior of aircraft.
Prepare and secure aircraft for the next flight.
Use radio and electronic devices to communicate with coworkers or flight crew.
Comply with United and Federal Aviation Administration (FAA) regulations and policies.
Handle baggage, boxes, or cargo weighing up to 70 pounds throughout the shift.