(SBA) Part-Time Customer Service Agent (Alaska)

United Ground Express•Goleta, CA

11d•Onsite

About The Position

United Ground Express is hiring a part-time Customer Service Agent at Santa Barbara Municipal Airport in California. The role supports passengers through check-in, ticketing, itinerary changes, boarding, and resolution of issues arising from flight interruptions. It may also include baggage-service duties and aircraft cleaning and preparation between flights. The agent communicates with coworkers and flight crews using radio equipment and must follow United and Federal Aviation Administration regulations and policies. The position involves regular physical activity, including standing and walking for an eight-hour shift and handling baggage or cargo weighing up to 70 pounds.

Requirements

Must be at least 18 years old.
Must acquire and maintain credentials required for the position, including fingerprint clearance, local airport badging, and a background check.
Must successfully complete the pre-employment process, which may include a drug screen and hearing and vision checks.
Must be available to work any shift, including days, nights, weekends, and holidays; mandatory overtime may be required based on operational need.
Must be comfortable working with computers, mobile devices, and new technologies.
Must be able to use radio electronic devices to communicate with coworkers or flight crew.
Must be able to read, write, speak fluently, and understand English.
Must be able to carry, bend, lift, and turn with bags and other items weighing up to 70 pounds.
Must be able to perform physical activities including pushing, bending, stooping, climbing, and working in tight spaces.
Must be authorized to work in the United States without sponsorship.
Must be able to operate a computer to enter and retrieve data, utilize radio equipment for communications, lift up to 70 pounds on a consistent basis, and pass applicable pre-screening clearances.

Responsibilities

Greet passengers and provide a seamless check-in and ticketing experience.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Process passenger information accurately and help ensure flights depart on time.
Listen to passengers and resolve issues caused by flight interruptions in accordance with company policies and procedures.
Work in the Baggage Service Office as needed to track baggage and respond to passenger questions.
Maintain composure while managing customer challenges.
Lift and handle baggage, boxes, or cargo weighing up to 70 pounds.
Clean aircraft interiors.
Read and interpret checked baggage tags and cargo labels.
Prepare and secure aircraft for the next flight.
Use radio electronic devices to communicate with coworkers and flight crew.
Ensure compliance with United and FAA regulations and policies.