CVG Passenger Service Agent/ Part Time( Alaska Airlines)

Menzies Aviation Careers • Hebron, KY

7d • Onsite

About The Position

The Passenger Service Agent provides customer service to passengers at the airport, including at ticket counters and gates. The role involves checking passengers in, verifying documentation, assigning seats, providing gate information, checking baggage, hosting self-service kiosks, and helping resolve passenger issues. The agent interprets baggage and cargo routing labels and keeps check-in, lobby, gate, and baggage work areas organized and functional. The position requires a positive attitude, compliance with Menzies Aviation uniform guidelines and codes of conduct, and attention to safe and secure operations. Agents must follow workplace health and safety procedures and the company's Substance Misuse Policy.

Requirements

• Must be at least 18 years of age.
• Must have a current, valid US driver's license.
• Computer skills are required; intermediate computer skills are required.
• Ability to proficiently read, write, and speak English.
• Excellent communication skills.
• Must be able to stand for long periods at ticket counters and gate check-in areas.
• Must be comfortable lifting or moving up to 70 pounds.
• Must pass an FBI background check and obtain a US Customs seal.
• Must pass a pre-employment drug screen.
• Must be able to work evenings and weekends and be flexible for variable shifts, including weekends and holidays.
• Ability to learn quickly and understand and carry out oral and written instructions, requesting clarification when needed.
• Strong interpersonal skills and ability to work as part of a team and build relationships.

Nice To Haves

• Prior customer service experience is strongly preferred.

Responsibilities

• Assist passengers with check-ins, document verification, gate information, baggage claims, and other airport issues.
• Host self-service kiosks and verify passenger documents prior to boarding.
• Interpret identification labels and baggage and cargo routing tags.
• Keep work areas organized and functional.
• Make announcements, check baggage, and assign seats in the gate area.
• Maintain a positive attitude while assisting passengers.
• Ensure safe and secure operations and follow workplace health and safety procedures.
• Perform other duties as assigned.

Benefits

• Advancement opportunities to lead and supervisor roles.
• Three health plans through Meritan Health.
• Two dental plans through Delta Dental.
• Vision insurance through MetLife Vision.
• Accident coverage plan.
• Critical illness coverage plan.
• Hospital indemnity coverage plan.
• Company-paid employee basic life and AD&D insurance.
• Voluntary life and AD&D insurance.
• Voluntary short-term and long-term disability insurance.
• 401(k) savings plan.
• Employee assistance program.
• Prepaid legal coverage plan.
• Identity theft protection plan.
• Pet discount coverage and pet insurance plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed