CVG Passenger Service Agent/ Part Time( Alaska Airlines)

Menzies Aviation • Hebron, KY

8d • Onsite

About The Position

The Passenger Service Agent checks in passengers at ticket counters and gates; verifies passenger documentation; assigns seats; provides gate information; checks baggage; and assists passengers with issues in the airport. The agent hosts self-service kiosks, interprets identification labels and baggage and cargo routing tags, and keeps check-in, lobby, gate, and baggage work areas organized and functional. The role requires adherence to Menzies Aviation uniform guidelines and codes of conduct, as well as safe and secure operations and applicable safety, security, wellbeing, and compliance procedures. The agent must be able to work variable shifts, including evenings, weekends, and holidays.

Requirements

• Must be at least 18 years of age.
• Must have a current, valid U.S. driver’s license.
• Intermediate computer skills are required.
• Must be able to proficiently read, write, and speak English and have strong communication skills.
• Must be able to stand for long periods at ticket counters and gate check-in areas.
• Must be comfortable lifting and moving up to 70 pounds of cargo and baggage.
• Must be able to pass an FBI background check and obtain a U.S. Customs seal.
• Must pass a pre-employment drug screen.
• Must be able to work evenings and weekends and be available and flexible for variable shifts, including weekends and holidays.
• Ability to learn quickly and understand and carry out oral and written instructions, requesting clarification when needed.
• Strong interpersonal skills, ability to work as part of a team, and ability to build relationships.

Nice To Haves

• Prior customer service experience is strongly preferred.

Responsibilities

• Assist passengers with check-ins, document verification, gate information, baggage claims, and other airport issues while maintaining a positive attitude.
• Host self-service kiosks and verify passengers’ documents before boarding.
• Interpret identification labels and baggage and cargo routing tags.
• Keep work areas, including check-in, lobby, gate, and baggage areas, organized and functional.
• Make announcements, check baggage, and assign seats in the gate area.
• Ensure safe and secure operations and follow workplace health and safety rules and procedures.
• Perform other duties as assigned.

Benefits

• Advancement opportunities to Lead and Supervisor.
• Three health plans through Meritan Health.
• Two dental plans through Delta Dental.
• Vision insurance through Met Life Vision.
• Accident coverage plan.
• Critical illness coverage plan.
• Hospital indemnity coverage plan.
• Company-paid basic employee life and AD&D insurance of $20,000.
• Voluntary life and AD&D insurance.
• Voluntary short-term and long-term disability insurance.
• 401(k) savings plan.
• Employee assistance program.
• Prepaid legal coverage plan.
• Identity theft protection plan.
• Pet discount coverage and pet insurance plan.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed