Customer Service Agent - IDA

SkyWest Airlines • Idaho Falls, ID

6d

About The Position

SkyWest Airlines is hiring a Customer Service Agent to provide front-line service to passengers. The role includes assisting passengers throughout airport and flight processes, responding to customer needs, and communicating with ground personnel and flight crews. The position requires a flexible schedule that may include split shifts, early mornings, afternoons, evenings, weekends, and holidays. Part-time and full-time positions may be available. Pay is $14.50 per hour.

Requirements

• Be 18 years of age or older.
• Possess a valid, unrestricted, state-issued driver's license.
• Have a high school diploma or GED.
• Pass a pre-placement background check and drug screen.
• Be legally authorized to work in the United States for any employer without sponsorship.
• Be able to lift 50 pounds with or without reasonable accommodation.
• Be available for a flexible schedule, including split shifts that may occur during early mornings, afternoons, evenings, weekends, and holidays.

Responsibilities

• Greet passengers and issue tickets.
• Provide seat assignments and check baggage.
• Board flights.
• Assist customers who arrive without their luggage and rebook passengers.
• Assist passengers with special needs and resolve customer complaints.
• Communicate clearly with ground personnel and flight crews.
• Calmly handle situations such as canceled and delayed flights.
• Perform other duties as assigned.

Benefits

• Worldwide flight benefits for the employee and family.
• 401(k) match.
• Profit sharing.
• A great team atmosphere.
• Opportunities to advance within the company.
• Shift-trade flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED