Customer Service Agent - LBO

DSV • Sterling, VA

10d • Onsite

About The Position

The Customer Service Agent is responsible for providing and maintaining effective customer service and satisfaction. The role provides information to resolve customer shipment-related issues and interacts with management and warehouse personnel to establish service criteria and meet customer requirements. This is described as a senior-level position involving complex assignments that require judgment and initiative, with work performed in accordance with corporate policies and procedures. Errors may be detected through supervisory review and can affect corporate operations and fiscal health. The agent regularly interacts with peers and management and may determine methods and procedures for new assignments or provide guidance to other nonexempt personnel.

The position is based in Sterling, Virginia, and is a full-time role in DSV’s Solutions division. The expected base pay range is stated as $28.00–$28.00 annually; actual compensation depends on job-related factors including experience, skills, education, certifications, and geographic location. Candidates must be able to pass required government, airport, or company background checks, clearances, and drug and alcohol tests. The ability to perform essential functions with or without reasonable accommodation is required.

Requirements

• High school diploma or equivalent.
• Proficiency with Windows OS, Word, and Excel.
• Ability to type 45 words per minute.
• Good interpersonal skills.
• Ability to pass any required federal, state, or local government, airport, or company background checks, clearances, and drug and alcohol tests.
• Ability to perform all essential functions with or without reasonable accommodation.

Nice To Haves

• Generally, 3–6 years of experience is preferred.

Responsibilities

• Assist customers with pickup and delivery requests, shipment tracing, proof-of-delivery information, rate quotes, and special handling.
• Work with management and warehouse personnel to establish service criteria and meet customer requirements.
• Follow up with customers and other departments to resolve invoice problems and discrepancies.
• Communicate with customers, coworkers, and other departments to facilitate freight movement and associated paperwork requiring special handling.
• Accurately enter and retrieve information in the system.
• Audit air bills for completeness and accuracy, and research and maintain air-bill files.
• Reconcile driver pickup and delivery manifests.
• Read and interpret freight codes to expedite freight movement and tracking.
• Record damaged shipments and misrouted freight on applicable reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED