Customer Service Agent

LULUS FASHION LOUNGE LLC•Chico, CA

9d•$18 - $18•Remote

About The Position

A Customer Service Agent assists customers with questions and resolves problems while upholding the Company's brand standards for communication and conduct. The agent handles inbound and outbound customer contacts, using knowledge of products and policies and resolution skills to address customer needs, build relationships, and support customer retention. The role is remote and full-time, with scheduled weekday hours and occasional weekend availability. Applicants must reside in Georgia, Pennsylvania (excluding Philadelphia), Texas, or Utah. The remote workspace must be quiet and free of distractions, with reliable internet connectivity sufficient for VPN and VOIP; Lulus provides an internet connectivity stipend.

Requirements

High school diploma or equivalent.
Strong interpersonal skills.
Professional phone etiquette.
Proficiency with computer and software applications, including Microsoft Office, Google Docs, and email.
Exceptional grammar and punctuation.
Creative problem-solving skills.
Knowledge of customer service principles and best practices.
Ability to multitask.
Ability to work both collaboratively in a team and independently.
Ability to telecommute from a quiet, distraction-free workspace with a highly consistent internet connection that supports VPN and VOIP.

Nice To Haves

One to two years of customer service experience preferred.

Responsibilities

Answer customer questions and assist with order placement and site navigation through phone, chat, and email.
Assist customers with purchasing decisions.
Resolve customer issues in a timely, upbeat, and friendly manner.
Manually place new orders.
Handle customer questions, concerns, and problems.
Maintain a thorough working knowledge of the company's products and relay product information to customers.
Develop rapport with customers.
Uphold the Company's brand standards, including communication and conduct, and support customer retention.