Customer Service Agent

Jet Aviation•Teterboro, NJ

13d•$23 - $24

About The Position

As a Customer Service Agent at Jet Aviation’s Fixed-Based Operator (FBO), you are the friendly, dependable point of contact for passengers and crew throughout their journey. From arrival to departure, you handle service requests, questions, feedback, and other customer needs while delivering welcoming, professional, and seamless experiences. The position performs generalist duties within Customer Support/Operations and supports crew arrangements and customer relationships. The operation runs 24 hours a day, seven days a week. The initial assignment is the second shift, 2 p.m. to 10 p.m., with the possibility of schedule changes as business needs evolve. Team members must be open to flexible scheduling. Training is expected to last approximately four to six weeks; training hours may differ from the assigned shift before the employee transitions to that shift after successful completion of training. This is a non-exempt position with a stated baseline pay range of $23.00–$24.00 per hour, plus potential for a performance-based annual bonus of up to 5%. The role is based in a work environment that includes heavy maintenance areas and upscale customer areas, with exposure to variable weather, vibration, occasional fuel fumes, and aircraft noise. The employee must meet the listed physical demands, including regularly lifting or moving up to 25 pounds.

Requirements

1–2 years of experience in an FBO or customer-service-related field.
High school diploma, GED, or equivalent.
Proficient English-language and communication skills.
Ability to remain calm and effective under pressure.
Strong customer orientation and excellent multitasking abilities.
Flexibility to work shifts and adapt to changing schedules.
Ability to work in various weather conditions and meet the minimum physical requirements of the role.
Team-oriented mindset and passion for delivering outstanding service.
Must obtain an Airport ID Badge within 30 days of employment.
Personal values aligned with Jet Aviation’s core values: Trust, Honesty, Alignment, and Transparency.
Must successfully pass pre-employment requirements.

Nice To Haves

Hospitality experience is preferred.

Responsibilities

Deliver exceptional service to new and existing customers, addressing billing inquiries, service requests, suggestions, and complaints in a warm and respectful manner.
Resolve customer inquiries and complaints efficiently and fairly, including de-escalating tense situations.
Perform generalist duties within the Customer Support/Operations function.
Provide information about Jet Aviation’s services and identify opportunities to enhance customer relationships.
Recommend and implement programs to support customer needs.
Assist crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor services.
Ensure compliance with relevant airport and Jet Aviation policies, regulations, and laws.
Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General Dynamics network.

Benefits

Overtime pay for hours worked over 40 in one week.
Holiday pay and paid time off, including three floating holidays.
401(k) with a dollar-for-dollar company match up to 6%.
General Dynamics employee discounts.
Multiple medical, dental, and vision insurance options for employees and eligible family members.
Paid sick time.
Employee Assistance Program.
Wellness programs and health awards.
Annual merit-increase opportunity.
Annual bonus potential up to 5%.
Tuition reimbursement for approved continuing-education pursuits.
Health savings and flexible spending accounts.
Short-term and long-term disability insurance.
Life insurance.
Generous paid time off.