Parking Services Advisor/Call Center/Cleveland Clinic

Towne Park • Cleveland, OH

14d • $15 - $17

About The Position

The Customer Service Advisor works in a call center and provides service to patients, visitors, and employees through inbound calls and intercom calls. Advisors are cross-trained in all call center functions and are expected to learn and grow while helping build a world-class call center. The position involves answering questions, resolving problems, processing payments and refunds, and meeting company performance standards. The schedule is 2:00 PM–10:30 PM, with rotating weekends and holidays.

Requirements

• At least 2 years of customer service experience.
• Strong verbal and written communication skills.
• Proficiency in Word, Excel, PowerPoint, and Microsoft Office.
• High school diploma or equivalent.
• Reliable transportation to and from work.
• Good organizational and problem-solving skills.
• Ability to work independently within established guidelines.
• Ability to follow direction.
• Ability to work effectively within a team.
• Ability to stand and sit for long periods of time.
• Ability to see and hear within the normal range, with or without correction.

Nice To Haves

• Customer service experience in a call center environment.

Responsibilities

• Handle inbound calls and answer questions about taking payments, problem solving, refunds, directions, the Expectant Mothers Program, the LEED Program, and the Group Account Program.
• Monitor and meet company performance standards for talk time, wrap time, availability time, and other metrics determined by the Performance Management team.
• Calmly defuse escalations involving patients, visitors, and employees.
• Handle intercom calls and answer questions regarding access, badging, assistance, directions, and problem solving.
• Perform additional duties as assigned.

Benefits

• Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees may enroll in the company's 401k retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED