Customer Service Administrator

Evertz Microsystems Limited•Burlington, ON

10d•Onsite

About The Position

The Customer Service Administrator serves as the first point of contact for customer inquiries, accurately logging and assigning cases within the company ticketing system while providing comprehensive administrative support to the Service team. This role coordinates service-related travel and scheduling, prepares documentation and training materials, maintains office supplies, and tracks punch lists and meeting minutes. The position requires strong communication, organizational, and computer skills, along with a positive attitude and the ability to thrive in a fast-paced service environment. Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard. Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of Canada's 50 Best Managed Companies — a testament to our commitment to excellence and global impact. Join a team where your work shapes the future of broadcast and new media industries. Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview. Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement.

Requirements

College Education in related field (Business, Travel, Administration) or related experience
Excellent verbal and written communication skills, time management, problem solving ability and interpersonal skills
Strong computer skills
Positive attitude and desire to work in a fast-paced, challenging environment

Responsibilities

Respond to incoming inquiries, and assign cases to Service staff
Provide administrative support to Service department
Enter caller and case information accurately and efficiently into company ticketing system
Assist in the scheduling and planning travel for Service-related customer visits
Maintain an adequate inventory of office supplies
Preparation of training materials
Punch-list tracking & updating, creating meeting minutes and documentation
Other duties as assigned