E&PI PI Customer Service Administrator

Ametek, Inc. • Fox Chapel, PA

2d

About The Position

The Customer Service Administrator has a critical role within the Process Instruments manufacturing team. This role is responsible for processing incoming orders, entering the demand into the ERP system, and providing communications to customers. This is a high-volume role that requires significant multitasking and self-prioritization to ensure smooth and efficient delivery of orders to our customers. Monthly revenue targets drive the direction and focus of the manufacturing team.

Requirements

• Minimum of 3 years’ experience
• General knowledge of manufacturing business information flow
• Excellent verbal/written communication skills.
• Proficient in Microsoft Office, including Word, Excel, PowerPoint, and SharePoint
• Taking ownership of tasks, a hands-on approach, and a strong attention to detail

Nice To Haves

• Experience with ERP systems beneficial, Navision a plus
• Understanding of the products and services that are provided to our customers.
• Acquiring a diverse knowledge of our customers’ needs and requirements to successfully deliver orders.

Responsibilities

• Order entry for all orders (analyzer, parts, service)
• Communicating directly with customers, sale managers, and representatives on majority of orders
• Ownership of spare parts orders which includes: Quoting, Order Entry, releasing order to manufacturing/shipping.
• Assist shipping with tasks such as: small parcel shipment setups, export documentation generation, granting facility access to logistics drivers
• Processing change notices

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed