Customer Service Administrator

MFA Oil Company•Bentonville, AR

1d•Onsite

About The Position

The Customer Service Administrator is responsible for providing a high level of service to Big O Tires customers. Responsibilities include greeting customers, receiving payments, entering inventory, ordering and receiving parts and tires, completing bank deposits, and completing Purchase (P-Card) reconciliation. MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Requirements

High school diploma or equivalent
At least 18 years of age
Some travel required for training
Valid driver’s license and reliable transportation for bank deposits
Basic understanding of accounting principles
Ability to consistently operate a computer and other office productivity machinery including Microsoft Office products
Capability to learn new concepts and use technical materials
Ability to perform mathematical calculations in order to make change, complete reports, and account for products
Ability to visually observe and inspect items and work environment for regular job responsibilities and safety concerns
Physical ability to remain in a stationary position (standing and/or sitting) for up to nine hours per shift
Physical ability to move and position self to move and retrieve products and supplies from shelves under counters or stacks of inventory weighing up to 50 pounds
Ability and willingness to work with hazardous materials
Ability to exchange accurate information verbally and in written form with the customers of MFA Oil in English
Ability to meet company requirements including successful pre-employment drug screening, Motor Vehicle Report (MVR), and criminal background check
Legal authorization to work in the United States of America

Nice To Haves

1-3 years of customer service or other applicable work experience
Ability to meet deadlines with a high degree of time management and accuracy
Ability to grasp new concepts quickly and work at a fast pace
Ability to work both independently and in a team environment
Ability to set priorities and goals and develop plans for achieving them
Ability to thrive in a fast paced, growing organization and rapidly changing environment

Responsibilities

Consistently and courteously greet and thank each customer
Answer phones and satisfy routine requests courteously
Invoice customers out with full customer information; Name, Phone Number, Email, and Address
Receive invoices from vendors into Navex and assist in P-Card reconciliation
Ensure that customer payments are completed accurately and applied to the correct account
Conduct efficient and accurate sales transactions
Notify supervisor of any sales, cash or operating discrepancies
Assist with sales as directed by manager
Prepare and deliver bank deposits.
Execute all company programs, policies, and procedures as requested
Attend weekly store meetings to review safety issues, store policies, procedures, and product information changes as required
Monitor customer service area and host waiting customers
Build effective relationships with customers and store staff and motivate employees to deliver positive customer experiences to the customers
Aid in keeping show room, restrooms, and checkout areas clean and stocked
Complete all required training in a timely manner
Adhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operations
Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
Maintain timely and professional communication with management, employees, vendors and customers
Keep supervisor informed of any maintenance problems and/or any issues that need attention
Other duties as assigned