Customer Service Administrator 3

Southeastern Freight Lines•Birmingham, AL

17h•Onsite

About The Position

As a Customer Service Administrator 3, you will be responsible for high level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as Over, Short, & Damaged (OS&D); Linehaul dispatch; or administrative support.

Requirements

High School Diploma or GED
Ability to satisfactorily pass background check and alcohol and drug test
6 months of related experience and/or previous office experience
Strong customer relations skills to communicate effectively with internal and external customers
Ability to manage multiple tasks with interruption
Computer skills
Familiar with Microsoft Office applications

Nice To Haves

Previous experience with Customer Service
Microsoft Outlook
Microsoft Excel
Multi-line phone systems

Responsibilities

Investigate customer complaints in regards to overages, shortages, and damaged freight.
Answer questions and complaints regarding services, billing, credit ratings, and merchandise.
Monitor the Undelivered Freight Report daily for freight not cleared within 24 hours.
Trace freight shortages by checking similar shipments loaded before and after the short shipment.
Identify and correct billing/rating errors.
Provide rate quotes.
Perform daily reports of various shippers’ Account.
Answer calls from customers or other Service Center requesting status of freight.
Coordinate Linehaul activity to effectively utilize equipment and personnel while meeting Company and customer requirements and minimizing costs.
Notify Central Dispatch of available Linehaul Drivers and freight volume to be moved from the Service Center to other locations.
Receive daily Linehaul schedule identifying driver-to-load assignments from Central Dispatch and communicate to Linehaul Drivers.
Perform secretarial and reporting functions for Service Center leadership.