Customer Service Administrator 3
About The Position
As a Customer Service Administrator 3, you will perform high-level clerical duties supporting the operational functions of a Service Center. The role may specialize in or combine activities in Over, Short, & Damaged (OS&D), Linehaul dispatch, and administrative support. You will investigate freight complaints, respond to customer inquiries, monitor undelivered freight, trace shortages, address billing and rating errors, provide rate quotes, and prepare reports. You will also coordinate Linehaul activity and support Service Center leadership with secretarial and reporting functions.
Requirements
- High School Diploma or GED.
- Ability to satisfactorily pass a background check and alcohol and drug test.
- Six months of related experience and/or previous office experience.
- Strong customer relations skills and ability to communicate effectively with internal and external customers.
- Ability to manage multiple tasks with interruption.
- Computer skills.
- Familiarity with Microsoft Office applications.
Nice To Haves
- Previous Customer Service experience.
- Experience with Microsoft Outlook.
- Experience with Microsoft Excel.
- Experience with multi-line phone systems.
Responsibilities
- Investigate customer complaints concerning overages, shortages, and damaged freight.
- Answer questions and complaints regarding services, billing, credit ratings, and merchandise.
- Monitor the Undelivered Freight Report daily for freight not cleared within 24 hours.
- Trace freight shortages by checking similar shipments loaded before and after the short shipment.
- Identify and correct billing and rating errors.
- Provide rate quotes.
- Perform daily reports of various shippers’ accounts.
- Answer calls from customers or other Service Centers requesting freight status.
- Coordinate Linehaul activity to effectively use equipment and personnel while meeting Company and customer requirements and minimizing costs.
- Notify Central Dispatch of available Linehaul Drivers and freight volume to be moved from the Service Center to other locations.
- Receive the daily Linehaul schedule identifying driver-to-load assignments from Central Dispatch and communicate assignments to Linehaul Drivers.
- Perform secretarial and reporting functions for Service Center leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
