Customer Service Administrator 3
About The Position
The Customer Service Administrator 3 performs high-level clerical duties supporting the operational functions of a Service Center. Work may specialize in or combine activities related to Over, Short, & Damaged (OS&D), Linehaul dispatch, and administrative support. The role investigates freight complaints, responds to customer questions, monitors undelivered freight, traces shortages, corrects billing and rating errors, provides rate quotes, and prepares reports. It also coordinates Linehaul activity, communicates driver and freight availability to Central Dispatch, relays driver-to-load assignments, and performs secretarial and reporting functions for Service Center leadership. The listed pay range is $23.98–$29.15 per hour and may vary based on location and experience.
Requirements
- High School Diploma or GED.
- Ability to satisfactorily pass a background check and alcohol and drug test.
- Six months of related experience and/or previous office experience.
- Strong customer relations skills and ability to communicate effectively with internal and external customers.
- Ability to manage multiple tasks with interruptions.
- Computer skills.
- Familiarity with Microsoft Office applications.
Nice To Haves
- Previous customer service experience.
- Experience with Microsoft Outlook.
- Experience with Microsoft Excel.
- Experience with multi-line phone systems.
Responsibilities
- Investigate customer complaints regarding overages, shortages, and damaged freight.
- Answer questions and complaints about services, billing, credit ratings, and merchandise.
- Monitor the Undelivered Freight Report daily for freight not cleared within 24 hours.
- Trace freight shortages by checking similar shipments loaded before and after the short shipment.
- Identify and correct billing and rating errors.
- Provide rate quotes.
- Perform daily reports for various shippers’ accounts.
- Answer calls from customers or other Service Centers requesting freight status.
- Coordinate Linehaul activity to use equipment and personnel effectively, meet Company and customer requirements, and minimize costs.
- Notify Central Dispatch of available Linehaul Drivers and freight volume to be moved from the Service Center to other locations.
- Receive the daily Linehaul schedule from Central Dispatch and communicate driver-to-load assignments to Linehaul Drivers.
- Perform secretarial and reporting functions for Service Center leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
