Customer Service Administrator 3

Southeastern Freight Lines • Hickory, NC

8d

About The Position

As a Customer Service Administrator 3, you will perform high-level clerical duties supporting Service Center operations. The role may specialize in or combine activities involving Over, Short, & Damaged (OS&D), Linehaul dispatch, and administrative support. Responsibilities include investigating freight complaints, responding to customer inquiries, monitoring and tracing freight, correcting billing and rating errors, providing rate quotes, coordinating Linehaul activities, and performing secretarial and reporting functions for Service Center leadership.

Requirements

• High School Diploma or GED.
• Ability to satisfactorily pass a background check and alcohol and drug test.
• Six months of related experience and/or previous office experience.
• Strong customer relations skills and ability to communicate effectively with internal and external customers.
• Ability to manage multiple tasks with interruptions.
• Computer skills.
• Familiarity with Microsoft Office applications.

Nice To Haves

• Previous customer service experience.
• Experience with Microsoft Outlook.
• Experience with Microsoft Excel.
• Experience with multi-line phone systems.

Responsibilities

• Investigate customer complaints regarding overages, shortages, and damaged freight.
• Answer questions and complaints regarding services, billing, credit ratings, and merchandise.
• Monitor the Undelivered Freight Report daily for freight not cleared within 24 hours.
• Trace freight shortages by checking similar shipments loaded before and after the short shipment.
• Identify and correct billing and rating errors.
• Provide rate quotes.
• Perform daily reports for various shippers’ accounts.
• Answer calls from customers or other Service Centers requesting freight status.
• Coordinate Linehaul activity to utilize equipment and personnel effectively, meet Company and customer requirements, and minimize costs.
• Notify Central Dispatch of available Linehaul Drivers and freight volume to be moved from the Service Center to other locations.
• Receive the daily Linehaul schedule identifying driver-to-load assignments from Central Dispatch and communicate assignments to Linehaul Drivers.
• Perform secretarial and reporting functions for Service Center leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED