Customer Service/Accounts Receivable Associate
About The Position
Monsieur Touton Selection is currently looking for an enthusiastic Customer Service/Accounts Receivable Associate to join our MA team. Reporting to the MA Customer Service/Accounts Receivable Manager, the Customer Service/Accounts Receivable Associate is responsible for supporting the day-to-day Account Receivable activities such as, but not limited to invoicing support, cash application coordination, collection follow-up, and account reconciliation. In addition, this role will serve as the main point of contact for customer inquiries such as but not limited to billing, payments, credits, and returns. This role will partner cross-functionally with Sales, Operations/Dispatch, and Accounting to resolve discrepancies while maintaining strong customer relationships.
Requirements
- High School diploma or equivalent required
- Minimum of two years of experience in an office-based Account Receivable and/or Customer Service role
- Proficiency with Microsoft Dynamics NAV (Navision) or similar ERP
- Experience in data-entry is required
- Strong Microsoft Excel and Microsoft Outlook skills
- Excellent organizational skills, attention to detail, and time management
- Strong written and verbal communication skills
- Excellent interpersonal skills
Nice To Haves
- Associate degree in Accounting, Finance, Business, or other related fields preferred
Responsibilities
- Maintain customer accounts in AR subledger; resolve unapplied cash, short payments, overpayments, and deductions
- Assist with collections activities such as, but not limited to outreach on past-due invoices, documenting follow-ups, and negotiating payment commitments
- Coordinate cash applications by reviewing remittance details and matching payments to invoices
- Investigate billing discrepancies and disputes
- Respond to customer inquiries via phone or email regarding invoices, statements, payment status, account balances, and documentation requests
- Resolve customer issues with appropriate solutions/alternatives and follow up to ensure resolution
- Reconcile customer accounts; such as, but not limited to AR aging review, account analysis, and reporting
- Maintain data entry in NAVISION
- Assist with process improvement
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
