Customer Service Account Specialist

UL Solutions•Lowell, MA

4d•Remote

About The Position

We are seeking a detail-oriented team member who will be responsible for reviewing data inputs, validating information accuracy, and classifying data in alignment with established business rules and system workflows. This role supports operational and data integrity initiatives through the execution of administrative and data-focused tasks, including routine quality control (QC) reviews to ensure consistency, accuracy, and compliance with our standards. The position requires attention to detail, and the ability to work collaboratively across cross-functional teams to maintain high-quality data and operational excellence.

Requirements

Higher Secondary Education (High school diploma) or equivalent; some University education desired, plus generally four years of Customer Service experience.
Demonstrated experience managing multiple projects and tasks successfully.
Excellent problem solving and negotiation skills to resolve complex problems for customers.
Demonstrated ability to work effectively as part of a diverse team.

Responsibilities

Proactively manages specifically designated projects consistent with each customers expectations.
Includes meeting with internal staff and the customer to ensure seamless execution of the project, providing regular status updates (including failures) during all phases of the project life cycle, and resolving problems in an expedient, professional and courteous manner.
Actively coordinates with all facets of the organization to resolve complex customer issues, including complaints, invoice issues, open follow-up items, etc.
Keeps the involved organizational elements current on the project status.
Actively participates in teams to continuously improve and drive quality into ULs service to the customer.
Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
Perform other duties as directed.