Account Specialist, Customer Service
About The Position
Ansell is looking for a Customer Service, Account Specialist to join their team in Iselin, NJ. The base salary range for this position is $50,000 to $60,000 US Dollars per year. Specific salary for this role may vary within this range based on many factors including geographic location, candidate experience, and skills. Candidate may also be eligible for additional compensation and/or benefits. In this position you will play a vital role in nurturing, retaining and growing customer relationships while providing accurate order processing and fulfillment. Collaboration with Supply Chain, Finance, Marketing and Distribution Centers is paramount to facilitating a best-in-class customer experience!
Requirements
- 3+ years of demonstrated experience in Customer Service
- Knowledge of CRM databases (Oracle and/or Fourth Shift), Salesforce and/or Trackwise Digital experience a plus!
- Proficiency with MS Office.
- Strong communication, organizational and interpersonal skills
- Ability to handle frustrated customers with patience and diplomacy, continually looking to find solutions in the best interest of the customer and the company.
Nice To Haves
- Digital experience a plus!
Responsibilities
- Manage the order lifecycle process for all customers in assigned portfolio of accounts.
- Enable customer retention by establishing and fostering sustainable relationships through open and proactive communication.
- Monitor order patterns and contact customers for prompt reorder.
- Document and report quality or service complaints; ask questions to determine root causes and ensure a swift resolution.
- Support marketing initiatives by tracking lead volume, source, and conversion rates of product campaigns.
- Represent Ansell as the global product innovator by providing technical product expertise and recommending solutions that meet customers’ protection needs.
Benefits
- Competitive compensation plan, including a performance based annual incentive.
- Flexible and hybrid work model.
- A culture of belonging and inclusion, collaboration thrives, and everyone feels seen, heard, and empowered—across our global community.
- Ansell University, LinkedIn Learning and Mentorship programs to develop professional and interpersonal skills.
- Opportunities to advance and grow within the company through LinkedIn Learning and Mentorships.
- Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs
- 401-k plan with company match
- Paid time off (vacation, sick and personal days)
- 14 paid holidays
- Continuing Education Reimbursement
- Summer Friday’s
- Regional Belonging & Inclusion Networks
- Green office concept and a global mission of sustainability
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
