Account Specialist, Customer Service

Ansell•Iselin, NJ

2d•$50,000 - $60,000•Hybrid

About The Position

Ansell is looking for a Customer Service, Account Specialist to join their team in Iselin, NJ. In this position, the individual will play a vital role in nurturing, retaining, and growing customer relationships while providing accurate order processing and fulfillment. Collaboration with Supply Chain, Finance, Marketing, and Distribution Centers is paramount to facilitating a best-in-class customer experience.

Requirements

3+ years of demonstrated experience in Customer Service
Knowledge of CRM databases (Oracle and/or Fourth Shift), Salesforce and/or Trackwise Digital experience a plus!
Proficiency with MS Office.
Strong communication, organizational and interpersonal skills
Ability to handle frustrated customers with patience and diplomacy, continually looking to find solutions in the best interest of the customer and the company.

Nice To Haves

Salesforce and/or Trackwise Digital experience

Responsibilities

Manage the order lifecycle process for all customers in assigned portfolio of accounts.
Enable customer retention by establishing and fostering sustainable relationships through open and proactive communication.
Monitor order patterns and contact customers for prompt reorder.
Document and report quality or service complaints; ask questions to determine root causes and ensure a swift resolution.
Support marketing initiatives by tracking lead volume, source, and conversion rates of product campaigns.
Represent Ansell as the global product innovator by providing technical product expertise and recommending solutions that meet customers’ protection needs.

Benefits

Competitive compensation plan, including a performance based annual incentive.
Flexible and hybrid work model.
A culture of belonging and inclusion, collaboration thrives, and everyone feels seen, heard, and empowered—across our global community.
Ansell University, LinkedIn Learning and Mentorship programs to develop professional and interpersonal skills.
Opportunities to advance and grow within the company through LinkedIn Learning and Mentorships.
Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs
401-k plan with company match
Paid time off (vacation, sick and personal days)
14 paid holidays
Continuing Education Reimbursement
Summer Friday’s
Regional Belonging & Inclusion Networks
Green office concept and a global mission of sustainability