Customer Account Specialist - Service Writer

FAPS - Union•Newark, NJ

8h•$23 - $25•Onsite

About The Position

The Customer Account Specialist - Service Writer role involves managing body shop communications, assisting with repair estimates, tracking vehicle progress, and maintaining accurate service records. This position reports directly to the Body Shop Manager and requires effective communication with various internal teams and technicians. The role also emphasizes adherence to company safety policies and quality standards.

Requirements

High school diploma or GED equivalent
1+ years’ experience as a Service Writer, Body Shop Coordinator, Automotive Service Advisor, or similar role.
Valid U.S. driver's license with an acceptable driving record.
Basic computer proficiency with the ability to learn company operating systems.

Nice To Haves

Knowledge of vehicles, including vehicle body panels and common repair terminology.
Experience with vehicle inspections, estimating, or repair order management.
Familiarity with automotive repair processes and body shop operations.
Strong organizational skills and attention to detail.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong verbal and written communication skills.

Responsibilities

Report directly to and work closely with the Body Shop Manager.
Monitor, maintain, and respond to Body Shop email communications.
Record and distribute daily Body Shop meeting notes and action items.
Research labor and refinish times to assist with repair estimates and customer or internal quote requests.
Assist in inspecting vehicles and documenting damage to prepare accurate repair estimates.
Coordinate with internal administrative teams to ensure Repair Orders are created and updated accurately.
Track vehicle progress throughout the repair process using company systems, including updating vehicle statuses through scans.
Update vehicle locations as repairs are completed and vehicles are moved to delivery or staging areas.
Run daily operational reports to identify vehicles requiring Body Shop processing and monitor workflow.
Maintain accurate service records and documentation in company systems.
Communicate effectively with operations, administrative staff, technicians, and management regarding repair status and scheduling.
Follow all company safety policies, procedures, and quality standards.
Perform other duties as assigned.