Customer Service Representative/Account Specialist

Dead River Company•Rockland, ME

3d•Onsite

About The Position

The Customer Service Representative/Account Specialist is responsible for providing an exceptional customer experience and winning new propane customers. You will win new customers by answering inbound calls and inquiries from prospective customers as well as following up on leads through outbound calls and email. You will be expected to answer customers’ questions, schedule new customer propane tank sets, and follow up with customers at the end of their set up to ensure they had an exceptional experience.

Requirements

Minimum 2 years’ experience using telephone sales techniques in a call center environment
Demonstrated ability in sales and supporting business development teams
A strong working knowledge of Microsoft Office is required with skills in MS Excel
Knowledge of basic accounting
The ability to learn and adapt to industry systems such as E-3 and Destwin is required
Effective written and verbal communication skills
Organizational capabilities with high attention to detail in a fast-paced environment

Nice To Haves

Enthusiasm and desire to provide outstanding customer service and build strong business relationships
Self-motivated and results oriented
Drive to win the business of prospective customers using a consultative selling approach
Problem-solver, and continuous learner

Responsibilities

Providing an exceptional customer experience
Winning new propane customers
Answering inbound calls and inquiries from prospective customers
Following up on leads through outbound calls and email
Answering customers’ questions
Scheduling new customer propane tank sets
Following up with customers at the end of their set up to ensure they had an exceptional experience