Customer Service Representative/Account Specialist
About The Position
At Dead River Company, we deliver energy and peace of mind to customers throughout Northern New England and a commitment to our core values of integrity, caring and excellence. Thanks to our dedicated employees, we are one of the largest privately held heating fuel distributors. Come be a part of a dynamic team! The Customer Service Representative/Account Specialist is responsible for providing an exceptional customer experience and winning new propane customers and – one that they will want to rave about to their friends and family. You will win new customers by answering inbound calls and inquiries from prospective customers as well as following up on leads through outbound calls and email. You will be expected to answer customers’ questions, schedule new customer propane tank sets, and follow up with customers at the end of their set up to ensure they had an exceptional experience.
Requirements
- Minimum 2 years’ experience using telephone sales techniques in a call center environment
- Demonstrated ability in sales and supporting business development teams
- A strong working knowledge of Microsoft Office is required with skills in MS Excel
- Knowledge of basic accounting
- The ability to learn and adapt to industry systems such as E-3 and Destwin is required
- Effective written and verbal communication skills
- Organizational capabilities with high attention to detail in a fast-paced environment
Nice To Haves
- Enthusiasm and desire to provide outstanding customer service and build strong business relationships
- Self-motivated and results oriented
- Drive to win the business of prospective customers using a consultative selling approach
- Problem-solver, and continuous learner
Responsibilities
- Answering inbound calls and inquiries from prospective customers
- Following up on leads through outbound calls and email
- Answering customers’ questions
- Scheduling new customer propane tank sets
- Following up with customers at the end of their set up to ensure they had an exceptional experience
Benefits
- Health Insurance – Premiums as low as $6.41 for full time employees!
- Dental insurance and Vision Insurance
- Company Provided Life insurance, Short-term and Long-Term Disability
- 401(k) plan with company match
- Paid time off and 10 paid holidays
- Tuition assistance for employees and scholarships available for employees’ children
- Discounts on our products and services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
