Customer Service 1st Level Support (they/she/he)

This job offers a fixed-term, part-time position with a hybrid work-from-home/office setup based in Leipzig. The role involves providing fast and thoughtful support to customers via telephone and email in German and/or English. The ideal candidate should have strong communication skills, be a team player, and be comfortable using common office applications and technology. The job also requires availability to work weekends and holidays. Joining this role provides an opportunity to be part of a rapidly growing industry and offers room for professional development and impact on the business.

Supporting customers via telephone and email in German and/or English

Carrying out daily tasks independently and in a goal-oriented manner

Providing fast and thoughtful support to ensure high customer satisfaction

Having full professional proficiency in German and/or English, written and spoken

Possessing strong written and spoken communication skills

Being a team player, resistant to stress, and able to work in a systematic and logical way

Having a natural command of common office applications and confidence in using the internet and email

Having a well-developed command of technology and being comfortable with communications media

Willingness to work weekends and holidays

• Full professional proficiency in German and/or English, written and spoken
• Strong written and spoken communication skills
• Team player, resistant to stress, and can work in a systematic and logical way
• Proficient in common office applications and confident using the internet and email
• Well-developed command of technology and comfortable with communications media
• Willingness to work weekends and holidays

• CPTO: Second Year Growth Program
• Free rides on e-scooters and e-bikes
• Diversity and inclusivity initiatives and programs
• Company onboarding and team events with international colleagues
• Flexible hours
• Competitive compensation
• Memberships with Urban Sports Club and Blinklist
• Opportunity to be part of a fast-growing and well-funded startup
• World-class team of serial entrepreneurs and high-performers
• Equal opportunity for all applicants, regardless of nationality, ethnicity, skin color, religion, disability, sex, sexual orientation, or gender identity
• Support for individuals living with disabilities, chronic illness, or neurodiversity in the application process
• Open to applicants who may not meet all requirements but can add value to the team
• Learning and growth opportunities