Customer Service 1st Level Support (m/f/d) Night Shift

The role is a fixed-term, part-time customer support position with TIER, a leading micromobility provider in Europe. The successful candidate will provide support to customers via phone and email in German and/or English, and must have strong communication skills, be a team player, and be comfortable with technology. The job overview emphasizes TIER's commitment to sustainability and innovation, and highlights the potential for professional development and impact within the company.

• Provide fast and thoughtful support to customers via telephone and e-mail in German and/or English
• Carry out daily tasks independently and in a goal-oriented manner
• Ensure highest customer satisfaction
• Have full professional proficiency in German and English, written and spoken, other language is a plus
• Have strong written and spoken communication skills
• Be a team player, resistant to stress, and can work in a systematic and logical way
• Have a natural command of common office applications and are confident using the internet and e-mail
• Have a well-developed command of technology and don’t shy away from communications media
• Be willing to work weekends and holidays

• Full professional proficiency in German and English, written and spoken, other language is a plus
• Strong written and spoken communication skills
• Ability to work independently and in a goal-oriented manner
• Team player, resistant to stress, and can work in a systematic and logical way
• Natural command of common office applications and confident using the internet and e-mail
• Well-developed command of technology and don’t shy away from communications media
• Willingness to work weekends and holidays