Customer Service 1st Level Support (m/f/d)
TIER Mobility
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Posted:
May 4, 2023
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Hybrid
About the position
The job overview for this role is located in the section titled "THE ROLE AND YOUR IMPACT AT NEXTBIKE BY TIER". The overview states that the successful candidate will be responsible for providing fast and thoughtful support to customers via telephone and email in German and/or English. The role requires strong communication skills, the ability to work independently and in a goal-oriented manner, and a willingness to work weekends and holidays. The job overview also highlights the opportunity to join a rapidly growing industry and company, with room for professional development and impact on the business.
Responsibilities
- Provide fast and thoughtful support to customers via telephone and e-mail in German and/or English
- Carry out daily tasks independently and in a goal-oriented manner
- Ensure the highest customer satisfaction
- Have full professional proficiency in German and/or English, written and spoken, other language is a plus
- Have strong written and spoken communication skills
- Be a team player, resistant to stress, and can work in a systematic and logical way
- Have a natural command of common office applications and are confident using the internet and e-mail
- Have a well-developed command of technology and don’t shy away from communications media
- Be willing to work weekends and holidays
Requirements
- Full professional proficiency in German and/or English, written and spoken, other language is a plus
- Strong written and spoken communication skills
- Ability to work independently and in a goal-oriented manner
- Team player, resistant to stress, and can work in a systematic and logical way
- Natural command of common office applications and confident using the internet and e-mail
- Well-developed command of technology and don’t shy away from communications media
- Willingness to work weekends and holidays