CSR-Specialty Coatings- FAMIS- Bilingual

Painters Supply & Equipment Co • Miami, FL

6d • Onsite

About The Position

The Customer Sales Representative for Specialty Coatings will provide customer service support in an office/warehouse environment. Key responsibilities include managing incoming orders, handling customer inquiries via phone and email, and proactively reaching out to preferred end-users. The role will also involve coordinating with vendors and internal teams, providing inside sales support, and preparing orders for production. Additionally, the representative will assist with shipping documentation, warehouse duties, and maintaining vendor relationships to ensure customer satisfaction.

Requirements

• Bilingual in English and Spanish is required.
• Right-to-Know Training.
• Availability to work scheduled hours, including flexibility as needed.
• Ability to drive a vehicle for company business, with valid insurance and a clean driving record as per company policy.
• Must be licensed to operate a vehicle according to state law.
• Must adhere to all company and regulatory requirements.

Nice To Haves

• VOC Technical Reference Course
• DOT Regulation Training
• Hazardous Waste Training
• Attendance at various manufacturer training seminars or schools, which may occur after hours and require occasional overnight travel (up to 5 days).

Responsibilities

• Manage customer service activities, including handling customer calls, emails, and inquiries, as well as processing purchase orders, quotes, and emails.
• Assist outside sales teams by providing support on pricing, order updates, tracking information, and other inquiries.
• Prepare domestic and international shipping paperwork, ensuring timely and accurate shipments.
• Perform occasional warehouse tasks to support delivery schedules and ensure smooth order fulfillment.
• Develop and maintain relationships with outside vendors for material purchasing.
• Maintain a professional demeanor to meet customer service and quality expectations.
• Process sales transactions in accordance with company guidelines using POS devices.
• Properly dispose of waste materials in compliance with company and governmental regulations.
• Assist with periodic or annual store inventories.
• Participate in special projects as assigned.

Benefits

• Weekends off
• Weekday schedule 8am-5pm
• 401(k) program with company match
• Generous benefits package for full time employees, including medical, dental, vision, and company paid life and disability insurance
• 3 weeks Paid Time Off
• A great work environment with career advancement opportunities!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed