Customer & Sales Operations Associate

Pentland Brands•Toronto, ON

58d•CA$60,000 - CA$70,000•Hybrid

About The Position

The Sales Operations Associate is responsible for servicing a portfolio of accounts within channel structure. This role is responsible for managing & reviewing the seasonal orderbook per customer in partnership with internal partners (Sales, Distribution Center, EDI, Credit, etc.) to ensure timely order fulfillment is maximized. This must be delivered with a focus on customer journey and experience.

Requirements

1-2+ years of experience in customer service or related role.
Experience in Wholesale Customer Service, Customer Operations, or Sales Operations, preferably in related Swim/Apparel/Footwear industry.
Proficient in Microsoft Office, including Excel.
Ability to solve problem, multitask and prioritize workflow.
Excellent organizational, communication and follow-up skills.
Proficiency in French.
Thrives in a fast‑paced, team‑first, high‑energy environment, with a positive, can‑do, customer‑focused attitude.

Nice To Haves

EDI experience a plus, but not required.
SAP and Salesforce experience a plus.
EDI experience a plus, but not required.

Responsibilities

Responsible for specified channel/sales rep/customer day to day order management to ensure on time in full delivery.
Process cancellations, returns, credits, debits, assist in executing customer requirements including value added services.
Work cross functionally with sales, credit and distribution center to ensure order flow in line with business and customer requirements.
Accountable for relationship management with sales reps and retailers including communication with retailers/buyers as appropriate.
Proactively escalate issues threatening orderbook on time in full execution as necessary to appropriate parties.
Run and analyze daily reporting of order book.