Sales Operations, Customer Advocate
About The Position
We are looking for an experienced Sales Operation Customer Advocate to own the end-to-end processing of customer orders - from PO entry through fulfillment and shipment coordination. In this role you'll maintain customer records and sales contracts, monitor backlog reports to keep orders moving, and prepare international export documentation. You'll work closely with Operations Planners, Credit, Product Management, Sales and Shipping to keep order status, delivery dates, and product availability aligned, while serving as a responsive point of contact for customers on delays and updates. Beyond day-to-day execution, we want someone who spots opportunities to automate, eliminate errors, and streamline how we work.
Requirements
- Bachelor’s degree in business-oriented field, or equivalent experience.
- 3+ years in sales operations, customer service, or sales support in a high-tech environment; international company experience a plus
- Functional knowledge of Microsoft Office Suite - Excel, Word, and PowerPoint
- Experience with a CRM and/or ERP system (Oracle and Salesforce) required
- Strong written and verbal communication skills, with the ability to build rapport with customers and stakeholders at every level
- Strong analytical and problem-solving skills - able to diagnose issues of varying complexity and pull in the right people to resolve them
- Highly organized and self-directed, with excellent attention to detail and the ability to juggle multiple priorities against deadlines in a fast-paced, shifting-priority environment - working both independently and as part of a team
- Willingness to occasionally work outside normal business hours when customer or corporate needs require it
Responsibilities
- Responsible for processing and management of customer orders
- Manage new PO order entry, fulfillment, and coordinate shipments
- Recognize Customer needs, set delivery expectations, and inform customers of delays and updates
- Monitor backlog reports and systems to ensure efficient order handling
- Support team members with heavy workflow and back-up support
- Work with cross-functional teams in all aspects of order fulfillment
- Create and coordinate international export documentation
- Provide ideas and feedback to management on how to automate work, eliminate errors, streamline workflow, and better serve customers and improve company response time and policies
- Work very closely with Operations Planners, Credit team, Product Management & shipping team
Benefits
- Diversity, Equality, and & Inclusion at Harmonic Inc
- Additional Equal Opportunity statement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
