Sales Operations Customer Liaison

Azenta • Plainfield, IN

1d • Onsite

About The Position

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. Azenta Life Sciences is a global leader in the life sciences space with headquarters with offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

Requirements

• Bachelor’s Degree is required
• 3+ years’ experience in a finance, billing, and/or sales operations role
• Customer support experience required
• Excellent analytical and organizational skills
• Excellent verbal, written, and presentation skills
• Attention to detail, accuracy, and proactive relevance to company interests

Nice To Haves

• Preferred experience with SFDC (Salesforce.com) or similar solution

Responsibilities

• Ensures effective communication between client and Azenta teams
• Provides support for non-operational client change requests.
• Initiates post-win contract/purchase order change requests to notify and trigger client action
• Coordinates post-win activities which fall outside of project management or sales functions.
• Supports internal billing inquiries and liaises with client contacts and internal teams to resolve
• Monitors client email inquiries and routes to appropriate departments or manages the inquiry with internal teams
• Manages client deliverables for name/address change requests, purchase order updates, or client inquiries supported by internal teams
• Provides Sales Operations support for requests which fall outside of quoting and contracts.
• Connects with Sales and Sales Operations if updated quotes/contracts are needed for client delivery
• Pulls billing data to address client inquiries and/or connects with billing teams to provide requested data
• Ensures client responses are completed in a timely manner and according to department quality standards
• Provides continual evaluation of processes and procedures.
• Is responsible for suggesting methods to improve processes and service for both internal and external customers

Benefits

• Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level