Sales Operations Customer Liaison
Azenta Life Sciences•Plainfield, IN
•$50,000 - $62,000•Onsite
About The Position
The Sales Operations Customer Liaison is responsible for managing the client experience. This role will manage critical aspects of client interaction for activities outside of sales or operations support. This role will create processes and support communication with all core business departments to ensure alignment. This role will support the customer as a main point of contact for non-operational client change requests.
Requirements
- Bachelor’s Degree is required
- 3+ years’ experience in a finance, billing, and/or sales operations role
- Customer support experience required
- Excellent analytical and organizational skills
- Excellent verbal, written, and presentation skills
- Attention to detail, accuracy, and proactive relevance to company interests
Nice To Haves
- Preferred experience with SFDC (Salesforce.com) or similar solution
Responsibilities
- Ensures effective communication between client and Azenta teams
- Provides support for non-operational client change requests.
- Initiates post-win contract/purchase order change requests to notify and trigger client action
- Coordinates post-win activities which fall outside of project management or sales functions.
- Supports internal billing inquiries and liaises with client contacts and internal teams to resolve
- Monitors client email inquiries and routes to appropriate departments or manages the inquiry with internal teams
- Manages client deliverables for name/address change requests, purchase order updates, or client inquiries supported by internal teams
- Provides Sales Operations support for requests which fall outside of quoting and contracts. Connects with Sales and Sales Operations if updated quotes/contracts are needed for client delivery
- Pulls billing data to address client inquiries and/or connects with billing teams to provide requested data
- Ensures client responses are completed in a timely manner and according to department quality standards
- Provides continual evaluation of processes and procedures. Is responsible for suggesting methods to improve processes and service for both internal and external customers
Benefits
- Equal Opportunity Employer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
